Anticlue

Patient Relationship Management

One of the key complaints in healthcare is the lack of a personal relationship between the patient and the organization. A patient relationship management system, PRM, may have real benefits here.

In healthcare, approximately 80 percent of business comes from patients who have previously utilized the healthcare system. A Patient Relationship Management Application can help to provide safe, timely, patient centered, efficient care by focusing on chronic disease management through a multidisciplinary team with ongoing assessments and follow-ups.

The key is to identify the patients who would be willing for such notifications, probably best via a written permission. Since you are focusing on repeat customers, have an additional form requesting if the patient would like to be included in such a system, and the preferred communication channel.

What does a PRM do? A PRM captures patient information to support the patient throughout their plan of care. The system signals timely messages between the patients and the care team. This can either be between the patient and team such as referral documentation, or between team members as in medical alerts for a chronic condition. The benefit to the patient is that the PRM identifies may include earlier disease discovery and better disease management overall, in addition to improved communications. For the healthcare organization, a PRM provides a valuable marketing tool through predictive modeling. These tools vary from determining service line market share to patient market share comparisons by year to tracking physician referrals.

A nice white paper on the subject can be found here.

Dave's Back

Looks like Dave Ross is back into blogging. He's done some very innovative things lately and well worth the look.

A Good Sign

According to Forrester Research, Hospital IT budget spending is drastically increasing. This year hospitals anticipate spending 5.5% of revenue on IT expenses. This is up 1.9% on average from last year.

Good News to hear.

Free vs Paid Movable Type

Looks like moveable type has finally become profit based for version 3.0. When examining the new licensing scene, its good to view the differences in the application.

First, the free version has 1 author and 3 weblogs. There is no support, and no commercial usage in accordance with the license agreement. The purchased software is broken into 2 categories personal and commercial. The one main suggestion I have is make the commerical, purchase order based. Its much easier to get a PO than a credit card reimbursement in some organizations.

I think this is an excellent move, imho supported software is best. I understand the beauty of opensource, but it appears as an opensource product matures, a part of maturity is being supported by a corporate entity. Its good to have the route of having someone to call when things break.

Personality Styles

Well, what a surprise. It turns out that my LIFO method personality is controlling taking. If you want to take a quick test and determine your personality strength please click here. The other style types are supporting giving, adapting dealing, and conserving holding. If you are introverted your tendencies are supporting giving or conserving holding. Us, extroverts, tend to be either adapting dealing or controlling taking.

So what are my tendencies according to this profile?

Likes to take charge, command, and control
Quick to act and take a risk
Likes challenge, a chance to master difficulty
Seeks variety and novelty
Perfers to direct and coordinate the work of others
Seizes an opportunity when it is seen
Tend to say "if you want things to happen, you must
make them happen"

And I work in healthcare IT. What a mix!

IRF Rule

Looks like the “75% Rule” is finally finalized. It will become effective on or after July 1, 2004. To see the display version of the rule, please click here.

Siemens Soarian to be implemented at Mountain States Health Alliance

Siemen's Soarian solution is to be implemented at Mountain States Health Alliance according to this news release.

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MSHA agreed to implement the complete Soarian suite including Siemens Soarian® Common Clinicals, Soarian Cardiology, Soarian Clinical Access, Soarian Scheduling, and Soarian Health Information Management (HIM) components, as well as Siemens PDAccess(TM) (providing anywhere, anytime clinical computing via handheld devices), Siemens Pharmacy, and Med Administration Check(TM), a system that uses bar code technology to alert nurses to potential medication administration errors. These advanced clinical solutions will be implemented in three phases over the course of five years. MSHA's visioning and selection team consisted of more than 100 physicians, nurses, pharmacists, other clinicians, and IT staff.