Ever since Avaya picked up Nortel and the dawning of Aura Session Manager, I have been hopeful of expecting good things in healthcare telecom. After all. only a data center upgrade has the same amount of capital request to update existing PBX's, Voice Mail, ACD's, and VOIP. For those of us who have been "concerned" about having end of life Nortel Infrastructure, and looking at those handsets and desk phones brings shivers of operational supply expense increases. We can breathe again. The upgrade path converges slowly instead of instantly.
Avaya had a nice eye catching display this year at HIMSS. Among the products showcased the star was the mobile device checkout system. At change of shift, swipe in via the bar codes on the employee badge and phone. The phone is then registered with a unique phone number. Additionally with the RFID device in the phone, one can now track staff along with equipment, although I'm thinking if you have a staff tracking problem it is cheaper to appropriately address behavior problems rather than invest in an RFID infrastructure.
Another good twist was the "patient admit coordinator" system. It over communicates 3 ways, voice, email, or im for patient admissions. I like the over communication, but it needs to flow with the workflow of discharge, bed-cleaning, then admission. Most organizations are good at communicating admissions, the problem or constraint is available beds. It would be cool to see if we could make it a patient discharge then patient admits.
All in all, I'd say the Avaya display and product was 3 stars out of 5 stars. After all, I got around without being swiped.
Subscribe and Share!
Did you enjoy this article? Your feedback is very important! I'd like to invite you to keep up to date with the latest posts from Anticlue. We offer several venues. If you have some questions, help can be found here.- Become a Facebook Fan
- Subscribe to Anticlue
- Follow me on Twitter
- Add to Technorati Favorites
- Digg this post
0 Comments to “HIMSS10 Vendor Spotlight - Avaya”
Please share your thoughts and suggestions
-
Receive Our eNewsletter
The latest Project Management and Healthcare IT practices
-
About Me
Welcome to the Healthcare IT Project Management Blog of Elyse Nielsen. This is the place where I share the ideas I have learned, the things I’d like to remember, and my thoughts for a brighter future. Find out more.
Subscribe to Our Tips
This weblog is licensed under a Creative Commons License.