Have problem for which the cause is nebulous? Let's look at how to use our old friend the fishbone diagram. The fishbone diagram is a simple picture which portrays all of the possible cause of a problem within a process.
How to use the fishbone diagram:
- Label the Problem - If your team is being plagued by a problem, identify the problem and place it at the head of the fishbone.
- Categorize the major causes - Name the primary causes. With a manufacturing process, we use mining the Ms - Materials, Machinery, Measurements, Methods, and Manpower. For a service problem, we use pursuing the Ps - Provisions, Place, Patrons, Processes, and Personnel.
- Brainstorming - Next it is good to have a brainstorming session with the team about probable causes.
- Write down the probable causes - After the brainstorming session, a team member should complete the fishbone diagram. This positions a great team discussion on the problem and its possible causes.
- Establish priorities - We all can't do everything now a days, so let's focus our efforts on the three most likely causes and deep dive into analysis on the prioritized causes.
Being able to facilitate the creation of a fishbone diagram in a team environment is a useful skill to have in your technique chest. It can really clarify problem solving.
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1 Comments to “How to utilize a Fishbone Diagram”
It is more important to understand the "psychology" than just the tools...Six sigma has been proven to set companies apart from each other with its effectiveness. It is practiced in almost every major corporation and almost always results in a better, leaner, and more proficient company.
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Welcome to the Healthcare IT Project Management Blog of Elyse Nielsen. This is the place where I share the ideas I have learned, the things I’d like to remember, and my thoughts for a brighter future. Find out more.
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