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Author: Elyse, PMP, CPHIMS
October 12, 2009


Project Managers are problem solvers. Good Project Managers fix the problem permanently, it should never see the light of day again. However, what is critical is discovering the "right problem."

When ascertaining the "right problem", it is key to bring in the opinions of those directly impacted, or the stakeholders. For example, if employees are concerned about not being co-located and loosing collaboration opportunities, give these individuals an opportunity to share their concerns, and brainstorm for the solution.

Some good questions to ask are:


  • What do you see as the issue?

  • Why is this an issue

  • Who is impacted?

  • What are the common causes of this issue?

  • What are the downstream affects?

  • How will we know when the issue has been resolved?

  • What benefits should we anticipate when the issue has been resolved?

  • What are possible ways to resolve the issue

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