There are five key phases to the ITIL Lifecycle. Those are:
- Service Strategy - Service Strategy reviews the current ability and focuses upon achieving business alignment. The goal is to collaborate with the business the IT department serves to plan for both long-term and short-term needs.
- Service Design - Service Design plans and architects services which support the business's strategy.
- Service Transition - Service Transition assures the transition of new and changed services into operation, or the retirement of those services.
- Service Operation - Service Operation manages the operations to achieve effective delivery and support efficiently of all IT Services utilized by the business.
- Continual Service Improvement - Continual Service Improvement is all about making good processes bettter.
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1 Comments to “ITIL v3 Lifecyle: The Five Phases”
Well, I'm doing hard to speak about phases here because that term is so close related to projects. Contrary to projects ITIL has its focus on operations, ongoing tasks. All the management disciplines described in the 5 ITIL books are ongoing activities.
Please share your thoughts and suggestions
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Welcome to the Healthcare IT Project Management Blog of Elyse Nielsen. This is the place where I share the ideas I have learned, the things I’d like to remember, and my thoughts for a brighter future. Find out more.
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