Improving Healthcare IT Credibility by growing your project management maturity by Anticlue

After reviewing the Healthcare IT Credibility curve and levels of project management maturity, there is a striking correspondence. Could it be that one key venue to improving your Healthcare IT Organization's Credibility be to focus on advancing the maturity of project management within your organization?

Let's look at the facts, on Level 0 of the Healthcare IT Credibility, the IT department's word has no worth. The business knows that who shouts the loudest and from the highest levels gets the priority of the day. However that is only for the day. On Level 1 of the Project Management Maturity, Chaotic is the term which is used. That would directly feed into a lack of credibility. To grow the Project Management Maturity to adhoc, one has to start to implement a project management process. Commonly individuals provide basic templates and a PM101 training course for the IT department.

The adhoc level, Level 1 of the Project Management Maturity, is where processes are followed but not documented. Commonly to progress above this level one provides documentation on a methodology to the templates. A leadership team is created which reviews and creates the policies. Communication is also improved by implementing a projects dashboard which contains the status of the in-flight projects. One can see a strong correspondence to how this relates to the skeptical level of the healthcare IT credibility curve.

Once you have advanced to the consistent level of the Project Management Maturity Scale within your organization all project managers can consistently deliver on results, not just the CIO enable heroes. Being able to do what your organization says it can do in a repeatable manner, is a key factor in credibility. Your business colleagues will begin to accept your promises. Now it is time to kick it up a notch and not disband the team after one week of production support. It is time to be a team member and focus on the business benefits. If you are looking to improve patient safety with the closed loop medication administration project plan the rollout in a way to guarantee the business benefits are achieved.

By focusing on the business benefits as the outcome for all projects, the IT organization will become viewed as responsive and a team mate. Once again a strong correlation to the IT credibility level of trust.

Finally in order to advance to a business-driven level of project management maturity and respected in credibility, one needs to assure a properly functioning portfolio management process exists. IT is being utilized as a strategic enabler of the business, with portfolio management process assuring the collaborative decision on what project to execute.

Is expanding the practice of project management within your organization, a sure-fire tool to becoming a respected department? What are your thoughts?

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