One of my teams, the logistics department, is preparing to give its first customer satisfaction survey. We are looking to establish the baseline and obtain an assessment of how the customer perceives our department. The key item for a survey is to listen to the responses. We are looking for areas of improvement to our process and our overall perception.
Our survey will have the standard "Are you satisfied with the service you received?" questions. We will also set the bar higher, requesting suggestions for improvement and ways we can make the customer's part in the process easier.
Based upon the responses, we will also be able to begin discussions around service level agreements and service catalogs.
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Welcome to the Healthcare IT Project Management Blog of Elyse Nielsen. This is the place where I share the ideas I have learned, the things I’d like to remember, and my thoughts for a brighter future. Find out more.
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