Anticlue

Six Sigma: What to Measure?

When examining a process, it is import to understand what parts of the process change be measured. Measuring a process involves an investment of time, money and skin. All processes have three main discrete parts - the inputs, transformation, and outputs. Each part should be measured individually.
The Six Sigma improvement team will carefully considers which items to measure. Commonly this decision process is dependent on the type of information the team is seeking to obtain, and the pros and cons of measuring each part.

Six Sigma divides all organizational processes into three discrete parts, each of which should be measured individually:

• The process inputs - For example, the process inputs of change management is the Request for Change and the information gathered upon it.
• The transforming processes – For change management, there are several transforming processes, the assessment, planning, approval and scheduling,
• The delivery of the outputs - The delivery of the outputs is the closure of the RFC based upon permission from the customer, an updated RFC for release management, some reports, and the decisions made by the change manager.