Anticlue

Approaches to managing conflict

Conflict in the workplace, can be common place. Here are two approaches to conflict, the positions approach or the interests approach.

Conflict commonly arises when there is a difference of interests or belief that one party will be satisfied and the other will be dissatisfied. This approach is the positions approach and normally isn’t a successful approach.

The interest approach is a way to try to relate the interests so that understanding occurs. For example, here is the motivation, likes, and dislikes. It is based in trying to understand the reason for the different positions. It is a much more successful manner to manage conflict.