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Deming's 14 points for management

Author: Elyse, PMP, CPHIMS
December 19, 2006

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Just another point that should be committed to every managers memory.

Deming's 14 points for management:

  1. Create constancy of purpose toward improvement of a product and/or a service with plans to become competitive, stay in business, and provide jobs.
  2. Adopt the new philosophy. We are in a new economic age. We can no longer live with commonly accepted levels of delays, mistakes, defective materials, and defective workmanship.
  3. Cease dependence on mass inspection. Require, instead, statistical evidence that quality is built in to eliminate the need for inspection on a mass basis.
  4. End the practice of awarding the business on the basis of price tag. Instead, depend on meaningful measures of quality, along with price. Move towards a single supplier for any one item, based on the long-term relationship of loyalty and trust.
  5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
  6. Institute modern methods of training.
  7. Institute modern methods of supervision.
  8. Drive out fear, so that everyone may work effectively for the company.
  9. Break down organizational barriers - everyone must work as a team to foresee and solve problems
  10. Eliminate arbitrary numerical goals, posters, and slogans for the workforce which seek new levels of productivity without providing methods
  11. Eliminate work standards and numerical quotas.
  12. Remove barriers that rob employees of their pride of workmanship
  13. Institute a vigorous program of education and training
  14. Create a structure that will push the preceding 13 points every day.

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