Anticlue

Project Quality Management Processes

Project Quality Management is all about the synergy of continuous improvement of the project and the principal of project delivery. Using a Quality Management approach play a key role in assuring the project meets the customer requirements.
The three processes associated with Project Quality Management are:

1. Quality Planning – Quality planning identifies the standards which are relevant to the project and how to assure the standards are achieved. This is a key process of the planning process group.
2. Perform Quality Assurance – Performing Quality Assurance is the execution of the quality activities during project execution.
3. Perform Quality Control – Performing Quality Control is the monitoring deliverables to evaluate whether they comply with the project’s quality standards and to identify how to permanently remove causes of unsatisfactory performance. This process occurs as a part of the monitoring and controlling process group.

Quality management from a project perspective is to assure that the stakeholder requirements detailed within the Project Scope Document are met. Quality Management is concerned with and about the importance of:

• Customer Satisfaction – Customer satisfaction is the understanding, evaluation, definition, and management of expectations so that customer requirements are met. This approach requires conformance to requirements and a fitness of use for the product or service.
• Prevention over inspection – Prevention over inspection is the common sense principal that the cost of preventing mistakes is generally much less than the cost of correcting them. (Especially when they are uncovered during an inspection)
• Management responsibility – Management responsibility in quality is to provide the resources needed to sustain success.
• Continuous improvement – Continuous improve is following the plan-do-check-act cycle of quality improvement.

There are a couple of costs of quality one needs to be familiar with from a quality management perspective for managing project. Those are:

• Cost of Quality (COQ) – Cost of quality refers to the total cost of all efforts related to quality. The appraisal, prevention, and failure costs are included in this term.
• Cost of Poor Quality (COPQ) – Cost of poor quality addresses the cost of not performing work correctly the first time or not meeting customer’s expectations
• Cost of Doing Nothing Different (CODND) – Cost of Doing Nothing Different is the cost of not changing standard practice, even when it is dysfunctional.