Anticlue

Common Risks associated with Service Level Management

As with everything there are some common issues encountered in implementing a Service level management program. Recognizing the risks ahead of time can help mitigate, avoid, or lessen the impact of them.

The first risks are associated with the culture change that arises within the IT department. The old ways of doing things may become not acceptable processes and the conversion to the new practice should be strategically planned.

SLM costs include the expenses related to the implementation and operating cost. These costs are typicalling categorized by the personnel, training, and documentation costs.