Six Sigma is based on five elements which are part of managerial initiatives. The elements of Six Sigma are:
- Genuine focus on the customer: By understanding the customers’ requirements and expections, service based organizations can make improvements based on the value to and impact upon the customer.
- Data and fact driven management: Managing by facts assures business decisions are not made on assumptions or opinions. There is a basic tenet to understand what data is needed to gauge performance and to analyze the data to understand and optimize the desired results.
- Process focus, management, and improvement: Managing and improving processes is the key to success. Mastering processes requires a proactive management team that will define ambitious goals and review them often.
- Collaboration without boundaries: Unsiloing across organizational lines promotes an understanding of the users’ needs and the process flow to deliver. The act of breaking down barriers and encouraging teamwork creates an attitude committed to benefiting the team.
- Drive for perfection; tolerance for failure: The end result is an organization must have a propensity for risk. Constantly reaching for perfection while accepting and managing occasional setback creates an environment which is willing to launch new ideas.
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