Anticlue

The War Room

In the process of deploying a new system, or if you are planning to deploy a new system, please take the time to set up a war room.

What’s a war room? A war room is a central location where members of the project team are available. These members man the phones, answer questions, take down issues, and work issues. It is good to have a war room staffed with whiteboards, markers, phones, and food. (people will be there for a while)

We recently deployed a system. The war room was a great addition for the project. Allowing for users to have a centralized place to call for help, and an atmosphere where people were working the issues down was very beneficial.

Another benefit was a daily status call, where the leaders of the project team called into discuss issues, resolutions, or common user mis-interpretation. It gave everyone a sense of urgency, and the project status. Also it was a known place to communicate with your teammates.